Job Title– Technical Support Analyst (NOC:22221) 

Wage – $38.00 per hour 

Education – College Level 

Number of Vacancies – 1 

City – Mississauga 

Experience – 1-2 years of experience 

Job Duties and Responsibilities: 

• Respond to users experiencing difficulties with computer 

• Consult user guides, technical manuals and other documents to research and implement solutions 

• Provide advice and training to users in response to identified difficulties 

• Collect, organize and maintain a problems and solutions log for use by other technical support analysts 

• Participate in the redesign of applications and other software 

• Supervise other technical support workers in this group 

• Provide business systems, network and Internet support to users in response to identified difficulties 

• Manage incidents 

Other job Abilities: 

• Must have college degree or equivalent in the field related to computers 

• Capable to communicate in English 

• Must have 1-2 years of experience in the same field